Celebrating Our Exceptional Monitoring Team

Our monitoring team operates 24/7/365 to provide comprehensive security no matter the time or place.

Their commitment goes beyond just observation; they are tasked with creating safe spaces free from the threats of crime like intrusion, theft and anti-social behaviour. Each member of our team is fully trained to respond swiftly and effectively, ensuring that all potential threats are addressed in an efficient manner.

Our team is set apart from the rest by our proactive approach to security. Their keen attention to detail and quick thinking can help deter potential threats from escalating, which creates a safer environment for our clients and the public at large.

The responsibilities of our monitoring team go far beyond simply ensuring the security of premises. Some of the key duties our experts carry out include:

• Surveillance monitoring - Continuously monitoring any live and recorded video feeds to detect and review suspicious activity, security breaches, or major incidents. 
• Incident response - Responding promptly and accurately to any alarms or alerts by reviewing footage to determine the nature of incidents and escalating to the relevant authority. 
• Collating reports and documenting incidents - Ensuring all incidents are logged in the form of detailed reports to share with our clients, with relevant captures logged and saved to share in the event of further investigation. 
• Data management - Respect the privacy of our clients when incidents occur and reports are collated, while ensuring all recorded footage is properly stored and retrievable when necessary.

We go above and beyond to ensure you have the best possible security package. All of our services rely on the expertise of our monitoring team, whether it's our Safer POD® devices or fixed CCTV systems. Our monitoring team guarantees:

• Expertise and Experience - Our team of nine operators have a proven track record of successful detection and relevant escalation, fuelling extensive experience in the field of monitoring. 
• Protection 24/7/365 - We don't miss a second. 
• Preparation for all Threats - We don't just protect against intruders, we have our eyes on fire/arson, flooding and CO triggers.
• Real Time Footage and Notifications - All of our captured footage is recorded in real time, with captures available to you anytime and anywhere via an app. 
• Advanced Technology and Equipment - Our team have the very latest detection technology at their disposal, working from a modern monitoring centre loaded with cutting edge equipment. 
• Scheduled Monitoring - Our team is dynamic and will ensure you are covered with a bespoke service during periods of downtime, or over busy holiday periods like Easter and Christmas.
• Escalation to the Right Service - We escalate all incidents to the relevant body, whether this be the keyholder, on site manned guarding, our mobile response team, or the police/other emergency services.
• Advanced Filtering - We will only make you aware of genuine threats to your site, with all activations screened immediately after the alarm is raised.